Frequently asked questions
Capture, consent, data security, and pricing — answered directly.
Product
What does Clinshot actually do? +
It guides clinical photo capture with a live overlay of the previous photo of the same pose, checks framing level and lighting automatically, and stores every session on a chronological timeline you can compare across visits.
Does it work on any phone? +
Yes — it runs in the browser and can be installed as a PWA on any modern phone or tablet, no app store needed.
Capture
What is the ghost overlay? +
The previous photo of the same pose is shown semi-transparent over the live camera feed, so you can match the exact angle and framing before you shoot.
What happens without wifi? +
Photos queue in an offline buffer on the device and sync automatically once connectivity returns.
Consent & compliance
Can I capture without a signed consent? +
No — capture is physically blocked until an active photo-storage consent exists for that patient.
How does the remote consent link work? +
A one-time, expiring link is sent to the patient's own phone, typically over WhatsApp; they review and sign the exact template text themselves, no account needed.
Data & security
Is patient data encrypted? +
Yes. Patient details are encrypted, and photos are never public — only people with the right permission can open them.
Who can see a patient's photos? +
Only members of that clinic who have the right permission — nobody from another clinic can ever see them.
Pricing
Do I need a credit card to start? +
No — sign-up is free and immediate, and there is currently no payment step at all.
What is an active patient? +
Any patient record that has not been archived.
Getting started
How long does setup take? +
Sign up, and your clinic already has ready-made protocols for aesthetic surgery, dermatology, hair transplant, and dental — you can capture your first photo within minutes.
Can I invite my team? +
Yes — invite teammates by email and assign them a role and granular permissions from your clinic settings.